Terms of service
Terms of Service
Last updated: 2/02/2026
Overview
Welcome to Luzora Design.
The terms “we”, “us”, and “our” refer to Luzora Design. This website and online store (the “Services”) are operated to provide customers with access to our products and related services. The Services are powered by Shopify.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.
1. Access & Accounts
You must be at least the age of majority in your place of residence to use the Services.
You agree to provide accurate and complete information when placing an order or creating an account and are responsible for maintaining the confidentiality of your account details.
2. Products & Information
We make every effort to display products accurately. However, colours and appearance may vary depending on your device or screen settings.
Product descriptions, availability, and pricing are subject to change without notice. We reserve the right to discontinue products or limit quantities at our discretion.
3. Orders
Placing an order constitutes an offer to purchase. Orders are accepted only once payment has been processed and confirmation is issued.
We reserve the right to refuse or cancel any order, including in cases of pricing errors, stock availability issues, or suspected misuse.
Purchases are intended for personal or household use only and not for resale.
4. Pricing & Billing
Prices are shown in the applicable currency and do not include shipping, taxes, duties, or customs charges unless stated otherwise.
You agree to provide current, complete, and accurate billing and payment information and authorise us to charge your selected payment method for all applicable amounts.
5. Shipping & Delivery
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.
Risk of loss passes to you once the order is handed to the carrier.
6. Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy, which forms part of these Terms.
7. Intellectual Property
All content on the Services, including text, images, logos, graphics, and design, is the property of Luzora Design or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
8. Third-Party Links & Tools
The Services may include links to third-party websites or tools. We are not responsible for the content, accuracy, or practices of third-party sites and access them at your own risk.
9. Shopify
Our store is hosted on Shopify. Any purchases made are between you and Luzora Design. Shopify is not responsible for any aspect of transactions conducted through the Services.
10. Feedback
Any feedback or suggestions you provide may be used by us without restriction or compensation.
11. Errors & Omissions
We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect, including after an order has been submitted.
12. Prohibited Use
You may not use the Services for unlawful purposes, to violate laws, infringe rights, transmit harmful content, or interfere with the operation or security of the Services.
13. Termination
We may suspend or terminate access to the Services at any time without notice if these Terms are breached.
14. Disclaimer of Warranties
The Services and products are provided “as is” and “as available” without warranties of any kind, except where required by law.
15. Limitation of Liability
To the fullest extent permitted by law, Luzora Design will not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.
16. Indemnification
You agree to indemnify and hold harmless Luzora Design and its partners against claims arising from your breach of these Terms or misuse of the Services.
17. Governing Law
These Terms are governed by the laws of New Zealand, without regard to conflict of law principles.
18. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
19. Contact Information
If you have questions about these Terms, please contact us:
Email: support@luzoradesign.com
Phone: +64 22 137 2969
Registered Business Address:
15 O’Shannessey Place,
Addington, Christchurch 8011,
New Zealand