Refund policy

Returns & Refunds Policy 

Returns & Refunds

We take care to ensure all items meet our quality standards. If your order arrives damaged or does not meet expectations, the following policy applies.

1. Eligible Returns

Returns are accepted for items that are unused, in original condition, and in original packaging, including all accessories and tags.
Final sale items are not eligible for return.

2. Return Timeframe

Return requests must be submitted within 14 days of delivery.

3. Condition Requirements

Returned items must be unused and securely packaged to prevent damage during transit. We reserve the right to decline returns that do not meet these conditions.

4. How to Request a Return

To request a return, please contact us at support@luzoradesign.com with your order number and reason for return.
If approved, we will provide return instructions.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

6. Refunds

Approved refunds will be processed within 10 business days of receiving the returned item.
Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original purchase and place a new order.

8. Contact

If you have any questions regarding returns or refunds, please contact us:

Email: support@luzoradesign.com
Customer Support Hours:
Monday–Friday, 9:00am–5:00pm (NZDT) | 4:00am–12:00pm (SGT)