Privacy policy

Privacy Policy

Last updated: 2/02/2026

Luzora Design operates this website and online store (the “Services”). The Services are provided to offer customers access to our products, content, and related services. This website is powered by Shopify, which enables us to operate and deliver the Services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with the Services:

Contact details: name, billing and shipping address, email address, phone number
Order and transaction information: products purchased, payment confirmations, returns or exchanges
Account information: account credentials and preferences (if applicable)
Communications: messages sent to us for customer support or enquiries
Device and usage information: IP address, browser type, interaction with the website
Payment information: processed securely by third-party payment providers (we do not store full payment details)

How We Collect Personal Information

We collect personal information:

Directly from you when you place an order or contact us
Automatically through cookies and similar technologies
From third-party service providers that support our operations (such as payment processing, fulfilment, analytics, and marketing)

How We Use Your Personal Information

We use personal information to:

Process and fulfil orders
Provide customer support
Communicate order updates and service information
Improve our website and services
Conduct marketing and advertising activities (where permitted by law)
Prevent fraud and ensure security
Comply with legal and regulatory obligations

Sharing of Personal Information

We may share personal information with:

Shopify and other service providers who support our website, payments, fulfilment, analytics, and marketing
Logistics and shipping partners to deliver orders
Legal or regulatory authorities where required

We do not sell personal information.

International Data Transfers

Your personal information may be processed and stored outside your country of residence, including in countries where our service providers operate. Where required, we rely on appropriate safeguards to protect your information in accordance with applicable privacy laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyse usage, and support marketing activities. You may manage cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have rights to:

Access your personal information
Request correction or deletion
Object to certain processing activities
Opt out of marketing communications

To exercise your rights, please contact us using the details below.

Data Security and Retention

We take reasonable steps to protect your personal information. Information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@luzoradesign.com
Phone: +64 22 137 2969
Registered Business Address:
15 O’Shannessey Place,
Addington, Christchurch 8011,
New Zealand